Supporting the continuous delivery of routine & planned care for your patients

Why are Virtual Group Consultations important now?


These are unprecedented times in healthcare with a lot of front line, routine and planned care resources being impacted due to the COVID–19 pandemic.

As leaders in the training and implementation of face-to-face Group Consultations, we have been working to support practice teams to proactively set up and implement Virtual Group Consultations.

This enables patients to remain connected with their healthcare team to receive the guidance, advice and additional reassurance that they will undoubtedly need at this time.

Implementing Virtual Group Consultations will support the continuous delivery of routine and planned care and connect people virtually, through these times of social isolation.

This will go some way in preventing those with chronic and long-term conditions becoming acutely unwell and putting extra pressure on an already overwhelmed system.

Additionally, it will also equip your practice & organisation to continue to deliver care in this way as part of your overall services for your patients in the future.

What does a Virtual Group Consultations look like?


What do Virtual Group Consultations involve?


Virtual Group Consultations deliver routine care in groups online, consulting with patients who have the same or similar health condition and challenges.

Sessions typically last 60-90 minutes, with 6-15 patients joining the virtual session at the same time.  It is supported by a trained Group Consultations facilitator, who remains with the patients for the duration of the session. 

A clinician (doctor, nurse, pharmacist or any other healthcare professional), then joins the Virtual Group Consultation to deliver 1-2-1 consultations & advise to the group for part of the session.  

Virtual Group Consultations will demonstrate most of the benefits of our face-to-face Group Consultation model:

  • Support clinicians to support and deliver 1:1 routine care more efficiently for groups of patients using video technology.


  • Deliver an adapted version of face-to-face Group Consultations, which still enables the delivery of routine care including clinical, lifestyle advice, prescription changes and reassurance throughout this period of social isolation.


  • Led by what patients need to know about keeping well in these unsettling times, whilst getting to spend quality time virtually with their healthcare team and other patients.


  • Enable patients to receive clinical and educational advice and guidance from their clinician, whilst also getting advice, input and support from other patients in the group.


  • Support our NHS to keep running at this unprecedented time of crisis and help to maintain staff resilience and morale.

What are some of the benefits of Virtual Group Consultations?


More time for effective engagement with patient

Routine delivery of patient care

Address practice

& clinic backlogs

Connect with patients



Avoids the need for repetition 

Workforce development

More efficient way to deliver care

Provide access to specialist care

Promote the pillars of lifestyle medicine 

Quicker decision making

Download the Free Group Consultations App

You can access some free online resources to help you via the Group Consultations App or download them below


Want more help & support to bring Virtual Group Consultations to your patients & organisation? 

We can help you & your team get set up to deliver Virtual Group Consultations in your organisation, through our blended learning & implementation programme.

For more information contact us here or email us at

Highlights from our Virtual Group Consultations Global Webinar Alliance

Webinar 1

Introduction & Welcome: Dr Rob Lawson (BSLM)

The Need for Innovation: Professor Kamalini Ramdas (London Business School)

Overview of Virtual Group Consultations during COVID: Dr Fraser Birrell (BSLM)

Safe & efficient triage of COVID symptomatic patients & moving a whole service onto Virtual Shared Medical Appointments: Marianne Sumego, MD (Cleveland Clinic)

Keeping maternity services running virtually: Jessica Lewis (Yale School of Public Health)

Virtual Shared Medical Appointments for diabetes patients: Tracy Taveira (Rhode Island University)

Informing & empowering patients at high risk of COVID: Professor Garry Egger (Southern Cross University)

Continuity of care for chronic disease patients: John Stevens (Southern Cross University)

Implementing Virtual Group Consultations: Alison Manson (Group Consultations)

Webinar 2

Welcome & Introduction: Dr Wayne Dysinger (ACLM)

Standing virtually on the shoulders of giants: Ed Noffsinger

Update on Virtual Group Consultations during COVID: Dr Fraser Birrell (BSLM)

Data collection on Shared Medical Appointments: Marianne Sumego, MD (Cleveland Clinic)

Scaling, Leadership & International Collaboration: Professor Garry Egger (Southern Cross University)

Satisication & support for Virtual Group Consultations: Alison Manson (Group Consultations)

Webinar 3

Welcome & Introduction: Dr Stephen Penman (ASLM)

Embedding innovation into guidelines & routine practice: Jannette Ickovics (Yale University)

Update on Virtual Group Consultations during COVID: Dr Fraser Birrell (BSLM)

Going fully virtual: treatment & support groups for psychiatry: Matt State (UCSF)

Resources & support for Virtual Group Consultations: Alison Manson (Group Consultations)

Webinar 4

Welcome & Introduction: Dr Rob Lawson (BSLM)

Update on Virtual Group Consultations during COVID: Dr Fraser Birrell (BSLM)

Adapting low carb groups due to COVID: Dr David Unwin

City & Hackney Virtual Group Consultations Experience: Dr Katharine Towers

Lessons from scaling COVID Virtual Group Consultations: John Stevens (Southern Cross University)

Resources & peer support for Virtual Group Consultations: Alison Manson (Group Consultations)

Webinar 5

Welcome & Introduction: Dr Wayne Dysinger (ACLM)

Update on Virtual Group Consultations during COVID: Dr Fraser Birrell (BSLM)

COVID-19 Virtual Group mode: Professor Garry Egger (Southern Cross University)

Pain Virtual Group Consultations at scale: Phil Sizer

The Nigerian experience of Virtual Group Consultations: Dr Ifeoma Monye

Scaling Virtual Groups at the Cleveland Clinic: Marianne Sumego, MD

Supporting you to plan & implement Virtual Group Consultations: Alison Manson (Group Consultations)

Frequently Asked Questions

During the webinars, we asked those taking part to sumbit any quetions to speakers so we could compile a FAQ document to support those looking to implement Virtual Group Consultations.

Patient & Staff Evaluation

It is important that those implementing Virtual Group Consultations register through the Group Consultations App to share what they are using Virtual Group Consultations for, the frequency and scale (average group size and staff delivering).

We have set up country-specific satisfaction questions on the ThoughtCloud platform to give clinical teams an easy option for collecting feedback which can then be compared within and between countries with opportunities to share rich text, verbal and video feedback as well as ratings, if desired.

For each country there is a unique link for patients (P1) and staff (S1) for their first virtual Group Consultation. Plus links for two questions after every virtual Group Consultation including the first: again for patients (P2 & P3) and staff (S2 &S3).


Please select your country below, then copy & share the relevant links through your preferred platform.

Virtual Group Consultations: Patient Advocates

We want to create a patient forum to make this clear it is a grassroots clinical innovation that patients co-design and champion.

If you agreed during the live webinar or would now like to nominate patient leads/advocates for virtual group consultations, you are invited to forward the below link to patients you would nominate. (We suggest one or two per team/practice – especially the 116 (16%) of teams from the first webinar who are already delivering Virtual Group Consultations).


Next Virtual Group Consultations Webinar

Join us for our 6th Virtual Group Consultations Global Webinar on 5th November 2020 (UK 14:00 BST; USA 09:00 EDT; Australia 23:00 AEST).